Challenges of Manual Food Running in Restaurants without Digital Trackers

  • Customer Location: Food runners often face difficulties in accurately locating customers, leading to delays in food delivery.
  • Limited Staffing: Insufficient availability of food runners, particularly during peak hours, can result in long wait times, potentially causing customer impatience and food to cool down.
  • Multiple Deliveries: Food runners may need to make multiple trips to deliver orders to tables with multiple customers, which can be logistically challenging and time-consuming.
  • Staffing Issues: Recruiting and retaining food runners can be a persistent challenge in the restaurant industry, affecting the consistency of service.
  • Addressing these challenges with digital tracking solutions can significantly enhance the efficiency and quality of food delivery services in restaurants.

Table Tracker: Addressing Challenges, but with Limitations

  • Customer Location: Table trackers prove helpful in locating customers, streamlining the process for food runners.
  • Efficiency Consideration: While table tracking eases customer location, the time spent searching on the iPad for table assignments can occasionally slow down operations.
  • Manual Food Delivery: Despite the assistance of table trackers, the process still requires food runners to manually deliver the orders to the tables.
  • While table tracking systems address some challenges, it’s essential to acknowledge their limitations, particularly in terms of operational efficiency and the continued need for manual food delivery.

The Autonomous Food Running with Table Tracker & Robot Solution

How the Solution Work?

Solution Case Study in McDonald’s Jennings, LA